Total quality management and service

Total quality management and service There are many ways you can explain Quality, for example Service or product which meets or exceeds the expectations of its consumers is known as Quality Product or Service. Product quality and Service Quality plays were important role in Hospitality Industry because if you exceed your Guest Expectation they will surly come back to you and they vll also recommend you to their friends and family, which will increase the business. Hospitality Industry is known for their Products and Service and so it is important for them to maintain and gradually increase there quality according to their customers need. Defination Of Quality: According to Oxford Dictionary â€Å" Quality can defined as a degree of Excellence†Jurans defins Quality as â€Å"fitness for intended use† the defination says that Quality is meeting or exceeding customer expectations. Ref: http://www.shsu.edu/~mgt_ves/mgt481/lesson1/lesson1.htm Example: If the Guest Stays in the 5 star hotel property, he is quite sure of the products and service he is going to get from them, and if the hotel is successful in providing expected service that means they have given the guest quality service and products. According to Deming- Quality should be aimed at the needs of the consumer, present and future. Ref: http://www.balancedscorecard.org/TheDemingCycle/tabid/112/Default.aspx Example: In the hotels there are guest who vist same property more offently may be every month, hotel should keep the record of their special needs such as what type of room they prefer, any special dietary requirement, any special products they like having in there room for eg. Fridge, fan etc. And providing all the recorded needs of the guest on his every vist, i called as Quality Service and Product. Both the definition have almost same meaning that is quality can only be achieved if the guest is satisfied with the service and products. According to me â€Å"Getting good Service or Product for less amount is quality† For Example : For me staying in BB is more satisfying than a big property because you get all basic things and service in very low price than a big hotel. Difference Between Product Quality And Service Quality Product Quality Service Quality Product Quality can be owned once purched. For eg, booking of room in a hotel. Service Quality can only be Experienced as Good or Bad For Eg, food service given on table. Product quality,is not dependant on service quality Service Quality is dependent on Product Quality It is Tangible, for eg it can be seen It is Non tangible, can only be experienced It is capital based, for eg. Room s, food, It is labour based, staff can only give service Product Quality can remain constant. For eg. Rooms remain same Service Quality can not be constant. For eg. Depends on nature of staff when he is giving service. It includes features( eg food, interior etc), defects(a/c in room is not working) It includes Delivery Time( providing service on give time), Knowledge of Delivery( can give explanation about what is served to the guest) The above given points shows us that both Product Quality and Service Quality plays very important role in hospitality industry. If both the qualities are well balance by any company they can easy achieve their goals. From customers point of view both qulaities are important. For Example if a luxuries hotel, providing all facitiles to the guest but cant provide service according guest expectation, than its sure that guest vll not come again. Implementing Quality Model: There are different types quality models available now such as, Total Quality Management, EFQM, Balbridge Award, Continuous Professional Development (CPD), Six Sigma, ISO 9000, Bench Marking and Hazard Analysis and Critical Control Points (HACCP) this quality models are helpful to almost all different organization. Hilton Kensington: Six Sigma is an very important model in hospitality industry : Six Sigma is very important model in Hospiality Management, Hilton Hotels have used this model, the model helps every organization to increase revenue, it increases customer loyalty, it also reduce cost, To maintain optimal inventory : Hilton hotel as good records of their inventory, there is perfect count of all equipments used in restaurant, in kitchen also chef has proper count of all the food items required, counting of equipments are done on regular basis. In restaurant and other department of hotel trainings are given to all staff about things required in there specific departments, by which staff has good knowledge about their inventories. Minimize wastage/pilferage: In every department of the Hilton hotel there is very low wastage because of trainings they get from the department heads. For example in front office all the paper which are used are recycled, all the water bottles which are opened and which has water in it remaining are brought in restaurant and are used in breakfast, it helps lot of wastage. Reduce the time : staff of department get all required trainings on regular basis from department manager and also from GM, they are told how to work fast and effectively, for example: if the front office staff are trainined with latest softwares, and system they can check in the guest quickly and so Hilton has all training which helps to reduce the time. Hilton hotel keeps record of every staff and the training they received, which helps them know how will knowledge the staff is. Conclusion In the above given report I have disscussed about different definitions of quality in the Hospitality industry and the various quality theories developed by the quality gurus like Deming and Juran. The report also mentions the difference between service quality and product quality. I have also disscussed about use of Six Segma in Hilton London Kensington. Bibliography Websites: http://www.businessballs.com/dtiresources/quality_management_gurus_theories.pdf Ref: http://www.shsu.edu/~mgt_ves/mgt481/lesson1/lesson1.htm http://www.balancedscorecard.org/TheDemingCycle/tabid/112/Default.aspx Interviews: Mr stephane FB Manger, Hilton London Kensington, Date 1 oct 2009 Mr Daniell Operational manager , Hilton London kensington, Date: 2 oct 2009 Books: There were no single book on Quality Management In the Library So could not reffer from books

Blod Bank Essay

It will explain the purpose and features of the system, the interfaces of the system, what the system will do, the constraints under which it must operate, specific requirements and other supporting information. This document is intended for both the stakeholders and the developers of the system. This document is intended for developers, project coordinator, project guide, users and testers. The developer can use the document to view the analysis and design part, to understand requirements specification. The project coordinator can use this document to review the idea of project whether it is innovative and usable or not. The project guide can use this document to analyze and manage the flow of project development. The tester can use this document to get clear idea about system, to understand the exact input domain of system and to generate respective test cases for the testing purpose. 1. 1 Purpose This Software Requirements Specification provides a complete description of all the functions and specifications of the Blood bank Management System software. The purpose of this document is to present a detailed description of the Blood Bank System. This document is useful for Blood Bank employees who use this system on the daily basis. This document will also serve as a reference to incorporate any changes made in the system to the future. It will also prove to be useful to the managerial staff which is responsible for the smooth functioning of the counter transactions that are performed on daily basis. This document is primarily intended to provide a detailed specification of the functional requirements for developers of the product. It also provides an overview of the product for the users. It will explain the purpose and features of the system, what the systems do and the constraints under which it will operate. This SRS document contains the complete software requirement for Post Office Transaction System and describes the design decisions, architectural design and the detail design needed to implement the system. It provides the visibility in the design and provides information needed for software support. 1. 2 Scope This software is used by System Administrator, Supervisor, Assistant and Lab technicians. The system is designed to provide user authentication by maintaining the user database which contains all the details of user along with login details such as username and password. Each user has a different level of operation for the authentication purpose. The solution will provide a well-organized and coordinated system where the blood and donor records are managed more efficiently with better security. The major goal of the system is to provide synchronized and centralized donor and blood stock database to the blood bank. It also improves the efficiency of blood stock management by alerting the blood bank administrator. System will provides traceability of donor in case of emergency. It also provides performance evaluation using report generation. 1. 3 Definitions, Acronyms, and Abbreviations This subsection should provide the definitions of all terms, acronyms, and abbreviations required to properly interpret the SRS. This information may be provided by reference to one or more appendixes in the SRS or by reference to other documents. 1. 4 References 1. www. bharatbloodbank. com 2. www. bloodbankindia. com 1. 5 Overview This document contains a brief history and insight into the problem as well as what the system is designed to do, the scope of the solution. It gives a brief summary of whom the system is targeted at, its capabilities, and its positioning in the device development process. It also explains requirements of the system and also where exactly the user and stakeholders are placed in the scheme of things. It elaborates on security issues, hardware and software requirement and also the priorities of various functionalities. The document helps the user to understand the Blood Bank System. The first part of the document provides the purpose, objectives and scope of the proposed system. It includes important definition, the problem statement specify the needed details to avoid any kind of ambiguity from user’s perspective. The document also states the feature set and capabilities of the system. The document also highlights the feature of proposed system and the advantages over the existing system. The document also highlights the various issues, error handling and the modification to be done in the system. The document is helpful to the user as it gives them opportunities to state what they expect from the system. In addition, the hardware specification required for the system is also mentioned. The user can read the document and make sure that his machine is equipped to run the system to avoid any inconvenience The user should make use of the document to understand the system better. The rest of this document provides a full description of the project for the blood bank. It lists all the functions performed by the system. It gives the details of each of the system functions and actions in full for the software developer’s assistance. It also gives the overview of the problems currently faced by the system and provides solutions for the same. 2. General Description The project deals with the problem of automated management system that is keeping track of the actual amount of blood stock in the blood bank and to minimize human errors. The solution will provide a well-organized and coordinated system for blood bank where the blood and donor records are managed more efficiently with better security and added automation functions in alerting the administrator when the blood quantity is below par level and about the expired samples. In addition, the administrator can also trace back the donor responsible in case of reactive sample in blood transfusion and blood screening result. This system also creates a convenient and paperless environment for the blood bank in managing donors and processing blood stocks. The registration time for old donor is shortened as the records are retrievable from the system. Also the performance evaluation is possible using report generation facility. 2. 1 Product Perspective This system keep the track of all the actual amount of the blood stock in the blood bank to minimize the human errors. 2. 2 Product Functions 1. System will also maintain Blood Stock records and Discard register. 2. System will provide levels of operators for authentication purpose. 3. System will provide an authentication form where the users will fill the details. 4. System will process the request of login. 5. System will check for the entered details in the login database. 6. If the entered username and password are valid then the system will grant access to the user else will display an error message. 7. System will provide five interfaces such as Testing Interface, Blood Stock Interface, Issue Interface, Donor Registration Interface and Statistics Interface. 8. Donor Registration Interface will take all the personal and medical details of donor and generate a unique id for each donor. 9. If the donor already has an id then will retrieve its details. 10. In Testing Interface, if the results are positive then discard register is updated with sample details. 11. If the results are negative Blood Stock Repository is updated with sample details. 12. In Blood Stock Interface, system will generate unique bag numbers for each product. 13. It will generate alerts when the blood quantity is below par level and about the expired samples. 14. The System will move expired sample details to discard register and update blood stock repository. 15. In Issue Repository, system will check blood stock repository for availability. 16. If stocks are available then system will place an issue order. 7. It will generate a label which includes bag number and details of sample. 18. In Statistics analysis, system will generate various reports. 19. The whole transaction of the blood will be recorded in a system 20. The software will perform the stock management & bill generation. 21. All the transaction of the blood will be updated within a small period of time. 22. The software will generate all the annual record of the blood bank.. 23. It will also maintain the record of the blood donor. 24. It will also maintain the record of the rejected blood and the rejection for the blood rejection. 2. User Characteristics The user must have the basic knowledge of the computer system. It is not necessary that the user must have the knowledge of the computer hardware. System administrator, supervisor, assistant and lab technicians. 2. 4 General Constraints * Blood bank employees ,donors 2. 5 Assumptions and Dependencies * The System will not allow any user with invalid username and invalid password. * The system should not provide administrative privilege to any customer. 3. Specific Requirements The systems should satisfy the below given requirements. 1. Operating System: Windows XP Professional 2. Database Management System (DBMS): MySQL 5. 0 3. Peer to peer connection. This can be done by connecting both the systems using a cross cable and giving different IP addresses to them. 3. 1 External Interface Requirements System Interfaces The systems should satisfy the below given requirements. 4. Operating System: Windows XP Professional 5. Database Management System (DBMS): MySQL 5. 0 6. Peer to peer connection. This can be done by connecting both the systems using a cross cable and giving different IP addresses to them. User Interfaces User Type| Intended Interaction| 1. DONOR REGISTRATION a. New donor b. Regular donor| * The system will take all the personal and medical details of donor and generate an unique id for the donor. * The system will take donors id as input, validate it and retrieve all its details including last donations. | 2. Administrator Login | * This login page will take input as username and password from the administrator * The system will validate the inputs and provide access to the system with more privileges to system and administrator| Testing | * This will take the input as blood group, donor id, date of collection; test carried out and its result. If the test results are positive then sample details are moved to discard register otherwise to blood stock repository. | Blood stock| * It will take all the details of the samples including blood group, its product details, date of collection, date of preparation, date of expiry, result of testing and generate a bag number. * It will generate alerts when the blood quantity is below par level and about the expired samples. * The expired sample details are moved to discard register and removed from blood stock repository. | Issue| * It will take input as product name, quantity, blood group and validate it with blood stock repository. If the stock is available then issue order will be placed. * It will generate a label which includes bag number, details of sample etc. | Statistics Display Page| * The administrator has access to this page. It displays all statistical data regarding the various issue orders placed, blood stock repository and testing screening. * Report generation. | 3. 5 Non-Functional Requirements Goal – To provide authentication to donors. Objective 1 – Create unique id for donor’s. a. Accept donor personal and medical information for new donors. b. Generate unique id for each donor. Objective 2 – Process authentication request. a. Accept donor id in case of regular donor. b. Retrieve donor’s profile. Goal – To manage Blood Stocks. Objective 1 – Process blood stock details. a. Accept product details like collection date, expiry date, blood group etc. b. Generates a unique bag number. Objective 2 – Establish connection with Issue interface and testing interface. a. Validate stock details for issue. b. Update blood stock repository after testing is negative. Goal – To generate reports and label. Objective 1 – To generate report. a. Generate product statistics b. Generate yearly, monthly reports and provide it to the administrator. Objective 1 – To generate labels for issue. a. Generate labels for the issue order placed. b. Provide it to the customer along with the date of delivery 3. 5 Non-Functional Requirements 7. 1. 1 Availability * For the customers, the services available are: Registration as a donor, placement of issue order. * For the administrator, the services available are: Manipulation of databases, change the functionalities provided by the system and monthly and yearly reports generation. . 1. 2 Security * This system maintains consistency and security as the blood stock details can’t be modified by the administrator or the other user. The system analyses the issue order placed by the customer and accordingly fulfills it. The system will also provide authentication by using username and password. * The donor’s database will have its own security to prevent unauthorized write/de lete access. The donor’s details will not be disclosed while issuing. 3. 8 Logical Database Requirements The databases used by the system are * Donor database Blood stock database * Discard database * Account database User database: The purpose of this database is to store the required information of the donors and their id’s. This database will be used for traceability of donor. The donors will fill their information while registration. Their credentials will be saved in this particular database. Blood Stock database: This database is used to maintain blood stock information. It maintains the details of valid samples. Discard database: This database is used to store details of blood samples which have to be discarded. This will contain information of expired samples and those samples which reacted positively in testing screening. Accounts database: The purpose of this database is to store the account details regarding issue of blood sample and to maintain the history of all the previous transactions. This database will be used by the administrator so that he can calculate the total cost of the issue orders placed. Accessing capabilities: 1. Only administrator can set the role of users and their access capabilities 2. No user can access anything outside its accessing capability .

20 Elapsed Time Word Problems

Elapsed time is the amount of time that passes between the beginning and the end of an event. The concept of elapsed time fits nicely in the elementary school curriculum. Beginning in third grade, students should be able to tell and write time to the nearest minute and solve word problems involving addition and subtraction of time. Reinforce these essential skills with the following elapsed time word problems and games. Elapsed Time Word Problems These quick and easy elapsed time word problems are perfect for parents and teachers who want  to help students practice elapsed time to the nearest minute with simple mental math problems. Answers are listed below. Sam and his mom arrive at the doctor’s office at 2:30 p.m. They  see the doctor at 3:10 p.m. How long was  their wait?Dad says dinner will be ready in 35 minutes. It’s 5:30 p.m. now. What time will dinner be ready?Becky is meeting her friend at the library at 12:45 p.m. It takes her 25 minutes to get to the library. What time will she need to leave her house to arrive on time?Ethan’s birthday party started at 4:30 p.m. The last guest left at 6:32 p.m. How long did Ethan’s party last?Kayla put cupcakes in the oven at 3:41 p.m. The directions say that the cupcakes need to bake for 38 minutes. What time will Kayla need to take them out of the oven?Dakota arrived at school at 7:59 a.m. He left at 2:33 p.m. How long was Dakota at school?Dylan started working on homework at 5:45 p.m. It took him 1 hour and 57 minutes to complete it. What time did Dylan complete his homework?Dad arrives home at 4:50 p.m.  He left work 40 minutes ago. What time did Dad get o ff work?  Jessica’s family is traveling from Atlanta, Georgia to New York by plane. Their flight leaves at 11:15 a.m. and should take 2 hours and 15 minutes. What time will their plane arrive in New York?Jordan got to football practice at 7:05 p.m. Steve showed up 11 minutes later. What time did Steve get to practice?Jack ran a marathon in 2 hours and 17 minutes. He crossed the finish line at 10:33 a.m. What time did the race start?Marci was babysitting for her cousin.  Her cousin was gone for  3 hours and 40 minutes. Marci left at 9:57 p.m. What time did  she start babysitting?  Caleb and his friends went to see a movie at 7:35 p.m. They left at 10:05 p.m. How long was the movie?Francine got to work at 8:10 a.m. She left at 3:45 p.m. How long did Francine work?Brandon went to bed at 9:15 p.m. It took him 23 minutes to fall asleep. What time did Brandon fall asleep?Kelli  had to wait  in a long, slow-moving  line to purchase a popular new video game that was j ust released. She got in line at 9:15 a.m. She left with the game at 11:07 a.m. How long did Kelli wait in line?Jaydon went to batting practice Saturday morning at 8:30 a.m. He left at 11:42 a.m. How long was he at batting practice?Ashton got behind on her reading assignment, so she had to read  four chapters last night. She started at 8:05 p.m. and finished at 9:15 p.m. How long did it take Ashton to catch up on her assignment?Natasha has a dentist appointment at 10:40 a.m. It should last 35 minutes. What time will she finish?Mrs. Kennedy’s 3rd-grade class is going to the aquarium on a field trip. They are scheduled to arrive at 9:10 a.m. and leave at 1:40 p.m. How long will they spend at the aquarium? Elapsed Time Games Try these games and activities at home to help your children practice elapsed time. Daily Schedule Let your children keep track of their schedule and ask them to figure the  elapsed time for each activity. For example, how long did your child spend eating breakfast, reading, taking a bath, or playing video games? How Long Will It Take? Give your kids practice with elapsed time by encouraging them to figure out how long daily activities take. For example, the next time you order a pizza online or by phone, youll probably be given an estimated delivery time. Use that information to create a word problem thats relevant to your childs life, such as, Its 5:40 p.m. now and the pizza shop says the pizza will be here at 6:20 p.m. How long will it take for the pizza to arrive? Time Dice Order a set of time dice from online retailers or teacher supply stores. The set  contains two twelve-sided dice, one with numbers representing the hours and the other with numbers representing minutes. Take turns rolling the time dice with your child. Each player should roll twice, then calculate the elapsed time between the two resulting dice times. (A pencil and paper will come in handy, as youll want to jot down the time of the first roll.) Elapsed Time Word Problem Answers 40 minutes6:05 p.m.12:20 p.m.  2 hours and 2 minutes4:19 p.m.6 hours and 34 minutes7:42 p.m.4:10 p.m.1:30 p.m.7:16 p.m.8:16 a.m.6:17 p.m.2 hours and 30 minutes7 hours and 35 minutes9:38 p.m.1 hour and 52 minutes3 hours and 12 minutes1 hour and 10 minutes11:15 a.m.4 hours and 30 minutes

The Lord Of The Flies By William Golding - 1857 Words

It is very evident that The Lord of the Flies by William Golding has many allegorical applications to it, so what is the lesson the Golding is trying to teach us? The book is mainly about boys who are stranded on an island in the middle of nowhere, so it would make sense that Golding’s lesson comes from that aspect of the novel. Golding uses a psychological allegory to show that alienation from human civilization cause the human mindset to deteriorate. Mankind tends to take advantage of situations presented before them, although this should lead to positive results, that is not the case, as this kind of thinking leads to deterioration. When first alienated from society, man has many negative feelings, but as man gets over those feelings, it realizes that the alienation is a new way to start afresh since there is nobody stopping him or her from doing anything. In Lord of the Flies, the character Ralph says â€Å"Until the grownups come to fetch us we’ll have fun.† For a child, a way to start afresh is to become one of their childhood heroes, such as superman, which can be done by pretending to be them while playing. Ralph has basically the same idea; he wants to have fun, which to a child would mean playing a game because â€Å"Children’s sole intention was to play.†(Talon), and since the children are very isolated from the rest of society (and the grownups), there is nobody to stop them from doing whatever they want. Although starting fresh may seem like a good thing to many people,Show MoreRelatedLord Of The Flies By William Golding869 Words   |  4 PagesLord of the Flies Psychology Sometimes people wear fake personas like a cloak over their shoulders, used to hide what is really underneath. 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Piggy’s flaws areRead MoreLord Of The Flies By William Golding1123 Words   |  5 PagesIn the novel Lord of The Flies by William Golding, the characters Ralph, Piggy, and Jack represent important World War II leaders Franklin Roosevelt, Adolf Hitler, and Winston Churchill. Golding, who had served in World War II, was well aware of the savagery created, and used it to base his book on. Ralph represents Franklin Roosevelt , Jack represents Adolf Hitler, and Piggy represents Winston Churchill. Ralph being of the novel’s main protagonist is important in the outcome of the story becauseRead MoreThe Lord Of The Flies By William Golding1065 Words   |  5 PagesThe Lord of the Flies Essay The Lord of the Flies written by William Golding and published on September 17, 1954 is a story told about a group of stranded boys and their fight for survival against the wilderness and themselves. 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Individuals cant choose precisely what. Its either about the inalienable underhanded of man, or mental battle, or religion, or personal inclination, or the creators emotions on war; however William Golding was in the Navy throughout World War II, or perhapsRead MoreLord Of The Flies By William Golding1383 Words   |  6 PagesAccording to Lord of the Flies is still a Blueprint for Savagery by Eleanor Learmonth and Jenny Tabakoff, the words â€Å"I’m afraid. Of us† first appeared in Golding’s novel 60 years ago. Lord of the Flies by William Golding follows a group of schoolboys trapped on an island after a plane crash during a world war. At the beginning, they celebrate as the y have total autonomy as there are no adults around. They attempt to establish a civilization but when order collapses, they go on a journey from civilizationRead MoreLord of the Flies, by William Golding1055 Words   |  5 Pages In William Goldings Lord of the Flies a group of English school boys crash land onto an uninhabited island somewhere in the Mid Atlantic ocean. Ralph, the protagonist and also the elected leader, tries to maintain peace and avoid any calamity on the island. However, Jack is neither willing to contribute nor listen because he is jealous of Ralph and has a sickening obsession with killing boars. Ralph has some good traits that help him maintain peace and balance for a period of time. He is charismaticRead MoreLord Of The Flies By William Golding Essay1475 Words   |  6 Pages Outline Introduction Short intro for Lord of the Flies Short intro on Gangs The bullying and group mentality demonstrated in gangs has resemblances to the characters in Lord of the Flies. II. Bullying/Group mentality Gangs Drugs/Loyalty B. Lord of the flies Jack kills the pig/Jack and Ralph fight III. Effects B. Lord of the flies Jack killing the pig aftermath Violence IV. Conclusion Gangs are considered a group of people that have a common link together