Total quality management and service

Total quality management and service There are many ways you can explain Quality, for example Service or product which meets or exceeds the expectations of its consumers is known as Quality Product or Service. Product quality and Service Quality plays were important role in Hospitality Industry because if you exceed your Guest Expectation they will surly come back to you and they vll also recommend you to their friends and family, which will increase the business. Hospitality Industry is known for their Products and Service and so it is important for them to maintain and gradually increase there quality according to their customers need. Defination Of Quality: According to Oxford Dictionary â€Å" Quality can defined as a degree of Excellence†Jurans defins Quality as â€Å"fitness for intended use† the defination says that Quality is meeting or exceeding customer expectations. Ref: http://www.shsu.edu/~mgt_ves/mgt481/lesson1/lesson1.htm Example: If the Guest Stays in the 5 star hotel property, he is quite sure of the products and service he is going to get from them, and if the hotel is successful in providing expected service that means they have given the guest quality service and products. According to Deming- Quality should be aimed at the needs of the consumer, present and future. Ref: http://www.balancedscorecard.org/TheDemingCycle/tabid/112/Default.aspx Example: In the hotels there are guest who vist same property more offently may be every month, hotel should keep the record of their special needs such as what type of room they prefer, any special dietary requirement, any special products they like having in there room for eg. Fridge, fan etc. And providing all the recorded needs of the guest on his every vist, i called as Quality Service and Product. Both the definition have almost same meaning that is quality can only be achieved if the guest is satisfied with the service and products. According to me â€Å"Getting good Service or Product for less amount is quality† For Example : For me staying in BB is more satisfying than a big property because you get all basic things and service in very low price than a big hotel. Difference Between Product Quality And Service Quality Product Quality Service Quality Product Quality can be owned once purched. For eg, booking of room in a hotel. Service Quality can only be Experienced as Good or Bad For Eg, food service given on table. Product quality,is not dependant on service quality Service Quality is dependent on Product Quality It is Tangible, for eg it can be seen It is Non tangible, can only be experienced It is capital based, for eg. Room s, food, It is labour based, staff can only give service Product Quality can remain constant. For eg. Rooms remain same Service Quality can not be constant. For eg. Depends on nature of staff when he is giving service. It includes features( eg food, interior etc), defects(a/c in room is not working) It includes Delivery Time( providing service on give time), Knowledge of Delivery( can give explanation about what is served to the guest) The above given points shows us that both Product Quality and Service Quality plays very important role in hospitality industry. If both the qualities are well balance by any company they can easy achieve their goals. From customers point of view both qulaities are important. For Example if a luxuries hotel, providing all facitiles to the guest but cant provide service according guest expectation, than its sure that guest vll not come again. Implementing Quality Model: There are different types quality models available now such as, Total Quality Management, EFQM, Balbridge Award, Continuous Professional Development (CPD), Six Sigma, ISO 9000, Bench Marking and Hazard Analysis and Critical Control Points (HACCP) this quality models are helpful to almost all different organization. Hilton Kensington: Six Sigma is an very important model in hospitality industry : Six Sigma is very important model in Hospiality Management, Hilton Hotels have used this model, the model helps every organization to increase revenue, it increases customer loyalty, it also reduce cost, To maintain optimal inventory : Hilton hotel as good records of their inventory, there is perfect count of all equipments used in restaurant, in kitchen also chef has proper count of all the food items required, counting of equipments are done on regular basis. In restaurant and other department of hotel trainings are given to all staff about things required in there specific departments, by which staff has good knowledge about their inventories. Minimize wastage/pilferage: In every department of the Hilton hotel there is very low wastage because of trainings they get from the department heads. For example in front office all the paper which are used are recycled, all the water bottles which are opened and which has water in it remaining are brought in restaurant and are used in breakfast, it helps lot of wastage. Reduce the time : staff of department get all required trainings on regular basis from department manager and also from GM, they are told how to work fast and effectively, for example: if the front office staff are trainined with latest softwares, and system they can check in the guest quickly and so Hilton has all training which helps to reduce the time. Hilton hotel keeps record of every staff and the training they received, which helps them know how will knowledge the staff is. Conclusion In the above given report I have disscussed about different definitions of quality in the Hospitality industry and the various quality theories developed by the quality gurus like Deming and Juran. The report also mentions the difference between service quality and product quality. I have also disscussed about use of Six Segma in Hilton London Kensington. Bibliography Websites: http://www.businessballs.com/dtiresources/quality_management_gurus_theories.pdf Ref: http://www.shsu.edu/~mgt_ves/mgt481/lesson1/lesson1.htm http://www.balancedscorecard.org/TheDemingCycle/tabid/112/Default.aspx Interviews: Mr stephane FB Manger, Hilton London Kensington, Date 1 oct 2009 Mr Daniell Operational manager , Hilton London kensington, Date: 2 oct 2009 Books: There were no single book on Quality Management In the Library So could not reffer from books

Blod Bank Essay

It will explain the purpose and features of the system, the interfaces of the system, what the system will do, the constraints under which it must operate, specific requirements and other supporting information. This document is intended for both the stakeholders and the developers of the system. This document is intended for developers, project coordinator, project guide, users and testers. The developer can use the document to view the analysis and design part, to understand requirements specification. The project coordinator can use this document to review the idea of project whether it is innovative and usable or not. The project guide can use this document to analyze and manage the flow of project development. The tester can use this document to get clear idea about system, to understand the exact input domain of system and to generate respective test cases for the testing purpose. 1. 1 Purpose This Software Requirements Specification provides a complete description of all the functions and specifications of the Blood bank Management System software. The purpose of this document is to present a detailed description of the Blood Bank System. This document is useful for Blood Bank employees who use this system on the daily basis. This document will also serve as a reference to incorporate any changes made in the system to the future. It will also prove to be useful to the managerial staff which is responsible for the smooth functioning of the counter transactions that are performed on daily basis. This document is primarily intended to provide a detailed specification of the functional requirements for developers of the product. It also provides an overview of the product for the users. It will explain the purpose and features of the system, what the systems do and the constraints under which it will operate. This SRS document contains the complete software requirement for Post Office Transaction System and describes the design decisions, architectural design and the detail design needed to implement the system. It provides the visibility in the design and provides information needed for software support. 1. 2 Scope This software is used by System Administrator, Supervisor, Assistant and Lab technicians. The system is designed to provide user authentication by maintaining the user database which contains all the details of user along with login details such as username and password. Each user has a different level of operation for the authentication purpose. The solution will provide a well-organized and coordinated system where the blood and donor records are managed more efficiently with better security. The major goal of the system is to provide synchronized and centralized donor and blood stock database to the blood bank. It also improves the efficiency of blood stock management by alerting the blood bank administrator. System will provides traceability of donor in case of emergency. It also provides performance evaluation using report generation. 1. 3 Definitions, Acronyms, and Abbreviations This subsection should provide the definitions of all terms, acronyms, and abbreviations required to properly interpret the SRS. This information may be provided by reference to one or more appendixes in the SRS or by reference to other documents. 1. 4 References 1. www. bharatbloodbank. com 2. www. bloodbankindia. com 1. 5 Overview This document contains a brief history and insight into the problem as well as what the system is designed to do, the scope of the solution. It gives a brief summary of whom the system is targeted at, its capabilities, and its positioning in the device development process. It also explains requirements of the system and also where exactly the user and stakeholders are placed in the scheme of things. It elaborates on security issues, hardware and software requirement and also the priorities of various functionalities. The document helps the user to understand the Blood Bank System. The first part of the document provides the purpose, objectives and scope of the proposed system. It includes important definition, the problem statement specify the needed details to avoid any kind of ambiguity from user’s perspective. The document also states the feature set and capabilities of the system. The document also highlights the feature of proposed system and the advantages over the existing system. The document also highlights the various issues, error handling and the modification to be done in the system. The document is helpful to the user as it gives them opportunities to state what they expect from the system. In addition, the hardware specification required for the system is also mentioned. The user can read the document and make sure that his machine is equipped to run the system to avoid any inconvenience The user should make use of the document to understand the system better. The rest of this document provides a full description of the project for the blood bank. It lists all the functions performed by the system. It gives the details of each of the system functions and actions in full for the software developer’s assistance. It also gives the overview of the problems currently faced by the system and provides solutions for the same. 2. General Description The project deals with the problem of automated management system that is keeping track of the actual amount of blood stock in the blood bank and to minimize human errors. The solution will provide a well-organized and coordinated system for blood bank where the blood and donor records are managed more efficiently with better security and added automation functions in alerting the administrator when the blood quantity is below par level and about the expired samples. In addition, the administrator can also trace back the donor responsible in case of reactive sample in blood transfusion and blood screening result. This system also creates a convenient and paperless environment for the blood bank in managing donors and processing blood stocks. The registration time for old donor is shortened as the records are retrievable from the system. Also the performance evaluation is possible using report generation facility. 2. 1 Product Perspective This system keep the track of all the actual amount of the blood stock in the blood bank to minimize the human errors. 2. 2 Product Functions 1. System will also maintain Blood Stock records and Discard register. 2. System will provide levels of operators for authentication purpose. 3. System will provide an authentication form where the users will fill the details. 4. System will process the request of login. 5. System will check for the entered details in the login database. 6. If the entered username and password are valid then the system will grant access to the user else will display an error message. 7. System will provide five interfaces such as Testing Interface, Blood Stock Interface, Issue Interface, Donor Registration Interface and Statistics Interface. 8. Donor Registration Interface will take all the personal and medical details of donor and generate a unique id for each donor. 9. If the donor already has an id then will retrieve its details. 10. In Testing Interface, if the results are positive then discard register is updated with sample details. 11. If the results are negative Blood Stock Repository is updated with sample details. 12. In Blood Stock Interface, system will generate unique bag numbers for each product. 13. It will generate alerts when the blood quantity is below par level and about the expired samples. 14. The System will move expired sample details to discard register and update blood stock repository. 15. In Issue Repository, system will check blood stock repository for availability. 16. If stocks are available then system will place an issue order. 7. It will generate a label which includes bag number and details of sample. 18. In Statistics analysis, system will generate various reports. 19. The whole transaction of the blood will be recorded in a system 20. The software will perform the stock management & bill generation. 21. All the transaction of the blood will be updated within a small period of time. 22. The software will generate all the annual record of the blood bank.. 23. It will also maintain the record of the blood donor. 24. It will also maintain the record of the rejected blood and the rejection for the blood rejection. 2. User Characteristics The user must have the basic knowledge of the computer system. It is not necessary that the user must have the knowledge of the computer hardware. System administrator, supervisor, assistant and lab technicians. 2. 4 General Constraints * Blood bank employees ,donors 2. 5 Assumptions and Dependencies * The System will not allow any user with invalid username and invalid password. * The system should not provide administrative privilege to any customer. 3. Specific Requirements The systems should satisfy the below given requirements. 1. Operating System: Windows XP Professional 2. Database Management System (DBMS): MySQL 5. 0 3. Peer to peer connection. This can be done by connecting both the systems using a cross cable and giving different IP addresses to them. 3. 1 External Interface Requirements System Interfaces The systems should satisfy the below given requirements. 4. Operating System: Windows XP Professional 5. Database Management System (DBMS): MySQL 5. 0 6. Peer to peer connection. This can be done by connecting both the systems using a cross cable and giving different IP addresses to them. User Interfaces User Type| Intended Interaction| 1. DONOR REGISTRATION a. New donor b. Regular donor| * The system will take all the personal and medical details of donor and generate an unique id for the donor. * The system will take donors id as input, validate it and retrieve all its details including last donations. | 2. Administrator Login | * This login page will take input as username and password from the administrator * The system will validate the inputs and provide access to the system with more privileges to system and administrator| Testing | * This will take the input as blood group, donor id, date of collection; test carried out and its result. If the test results are positive then sample details are moved to discard register otherwise to blood stock repository. | Blood stock| * It will take all the details of the samples including blood group, its product details, date of collection, date of preparation, date of expiry, result of testing and generate a bag number. * It will generate alerts when the blood quantity is below par level and about the expired samples. * The expired sample details are moved to discard register and removed from blood stock repository. | Issue| * It will take input as product name, quantity, blood group and validate it with blood stock repository. If the stock is available then issue order will be placed. * It will generate a label which includes bag number, details of sample etc. | Statistics Display Page| * The administrator has access to this page. It displays all statistical data regarding the various issue orders placed, blood stock repository and testing screening. * Report generation. | 3. 5 Non-Functional Requirements Goal – To provide authentication to donors. Objective 1 – Create unique id for donor’s. a. Accept donor personal and medical information for new donors. b. Generate unique id for each donor. Objective 2 – Process authentication request. a. Accept donor id in case of regular donor. b. Retrieve donor’s profile. Goal – To manage Blood Stocks. Objective 1 – Process blood stock details. a. Accept product details like collection date, expiry date, blood group etc. b. Generates a unique bag number. Objective 2 – Establish connection with Issue interface and testing interface. a. Validate stock details for issue. b. Update blood stock repository after testing is negative. Goal – To generate reports and label. Objective 1 – To generate report. a. Generate product statistics b. Generate yearly, monthly reports and provide it to the administrator. Objective 1 – To generate labels for issue. a. Generate labels for the issue order placed. b. Provide it to the customer along with the date of delivery 3. 5 Non-Functional Requirements 7. 1. 1 Availability * For the customers, the services available are: Registration as a donor, placement of issue order. * For the administrator, the services available are: Manipulation of databases, change the functionalities provided by the system and monthly and yearly reports generation. . 1. 2 Security * This system maintains consistency and security as the blood stock details can’t be modified by the administrator or the other user. The system analyses the issue order placed by the customer and accordingly fulfills it. The system will also provide authentication by using username and password. * The donor’s database will have its own security to prevent unauthorized write/de lete access. The donor’s details will not be disclosed while issuing. 3. 8 Logical Database Requirements The databases used by the system are * Donor database Blood stock database * Discard database * Account database User database: The purpose of this database is to store the required information of the donors and their id’s. This database will be used for traceability of donor. The donors will fill their information while registration. Their credentials will be saved in this particular database. Blood Stock database: This database is used to maintain blood stock information. It maintains the details of valid samples. Discard database: This database is used to store details of blood samples which have to be discarded. This will contain information of expired samples and those samples which reacted positively in testing screening. Accounts database: The purpose of this database is to store the account details regarding issue of blood sample and to maintain the history of all the previous transactions. This database will be used by the administrator so that he can calculate the total cost of the issue orders placed. Accessing capabilities: 1. Only administrator can set the role of users and their access capabilities 2. No user can access anything outside its accessing capability .

20 Elapsed Time Word Problems

Elapsed time is the amount of time that passes between the beginning and the end of an event. The concept of elapsed time fits nicely in the elementary school curriculum. Beginning in third grade, students should be able to tell and write time to the nearest minute and solve word problems involving addition and subtraction of time. Reinforce these essential skills with the following elapsed time word problems and games. Elapsed Time Word Problems These quick and easy elapsed time word problems are perfect for parents and teachers who want  to help students practice elapsed time to the nearest minute with simple mental math problems. Answers are listed below. Sam and his mom arrive at the doctor’s office at 2:30 p.m. They  see the doctor at 3:10 p.m. How long was  their wait?Dad says dinner will be ready in 35 minutes. It’s 5:30 p.m. now. What time will dinner be ready?Becky is meeting her friend at the library at 12:45 p.m. It takes her 25 minutes to get to the library. What time will she need to leave her house to arrive on time?Ethan’s birthday party started at 4:30 p.m. The last guest left at 6:32 p.m. How long did Ethan’s party last?Kayla put cupcakes in the oven at 3:41 p.m. The directions say that the cupcakes need to bake for 38 minutes. What time will Kayla need to take them out of the oven?Dakota arrived at school at 7:59 a.m. He left at 2:33 p.m. How long was Dakota at school?Dylan started working on homework at 5:45 p.m. It took him 1 hour and 57 minutes to complete it. What time did Dylan complete his homework?Dad arrives home at 4:50 p.m.  He left work 40 minutes ago. What time did Dad get o ff work?  Jessica’s family is traveling from Atlanta, Georgia to New York by plane. Their flight leaves at 11:15 a.m. and should take 2 hours and 15 minutes. What time will their plane arrive in New York?Jordan got to football practice at 7:05 p.m. Steve showed up 11 minutes later. What time did Steve get to practice?Jack ran a marathon in 2 hours and 17 minutes. He crossed the finish line at 10:33 a.m. What time did the race start?Marci was babysitting for her cousin.  Her cousin was gone for  3 hours and 40 minutes. Marci left at 9:57 p.m. What time did  she start babysitting?  Caleb and his friends went to see a movie at 7:35 p.m. They left at 10:05 p.m. How long was the movie?Francine got to work at 8:10 a.m. She left at 3:45 p.m. How long did Francine work?Brandon went to bed at 9:15 p.m. It took him 23 minutes to fall asleep. What time did Brandon fall asleep?Kelli  had to wait  in a long, slow-moving  line to purchase a popular new video game that was j ust released. She got in line at 9:15 a.m. She left with the game at 11:07 a.m. How long did Kelli wait in line?Jaydon went to batting practice Saturday morning at 8:30 a.m. He left at 11:42 a.m. How long was he at batting practice?Ashton got behind on her reading assignment, so she had to read  four chapters last night. She started at 8:05 p.m. and finished at 9:15 p.m. How long did it take Ashton to catch up on her assignment?Natasha has a dentist appointment at 10:40 a.m. It should last 35 minutes. What time will she finish?Mrs. Kennedy’s 3rd-grade class is going to the aquarium on a field trip. They are scheduled to arrive at 9:10 a.m. and leave at 1:40 p.m. How long will they spend at the aquarium? Elapsed Time Games Try these games and activities at home to help your children practice elapsed time. Daily Schedule Let your children keep track of their schedule and ask them to figure the  elapsed time for each activity. For example, how long did your child spend eating breakfast, reading, taking a bath, or playing video games? How Long Will It Take? Give your kids practice with elapsed time by encouraging them to figure out how long daily activities take. For example, the next time you order a pizza online or by phone, youll probably be given an estimated delivery time. Use that information to create a word problem thats relevant to your childs life, such as, Its 5:40 p.m. now and the pizza shop says the pizza will be here at 6:20 p.m. How long will it take for the pizza to arrive? Time Dice Order a set of time dice from online retailers or teacher supply stores. The set  contains two twelve-sided dice, one with numbers representing the hours and the other with numbers representing minutes. Take turns rolling the time dice with your child. Each player should roll twice, then calculate the elapsed time between the two resulting dice times. (A pencil and paper will come in handy, as youll want to jot down the time of the first roll.) Elapsed Time Word Problem Answers 40 minutes6:05 p.m.12:20 p.m.  2 hours and 2 minutes4:19 p.m.6 hours and 34 minutes7:42 p.m.4:10 p.m.1:30 p.m.7:16 p.m.8:16 a.m.6:17 p.m.2 hours and 30 minutes7 hours and 35 minutes9:38 p.m.1 hour and 52 minutes3 hours and 12 minutes1 hour and 10 minutes11:15 a.m.4 hours and 30 minutes

The Lord Of The Flies By William Golding - 1857 Words

It is very evident that The Lord of the Flies by William Golding has many allegorical applications to it, so what is the lesson the Golding is trying to teach us? The book is mainly about boys who are stranded on an island in the middle of nowhere, so it would make sense that Golding’s lesson comes from that aspect of the novel. Golding uses a psychological allegory to show that alienation from human civilization cause the human mindset to deteriorate. Mankind tends to take advantage of situations presented before them, although this should lead to positive results, that is not the case, as this kind of thinking leads to deterioration. When first alienated from society, man has many negative feelings, but as man gets over those feelings, it realizes that the alienation is a new way to start afresh since there is nobody stopping him or her from doing anything. In Lord of the Flies, the character Ralph says â€Å"Until the grownups come to fetch us we’ll have fun.† For a child, a way to start afresh is to become one of their childhood heroes, such as superman, which can be done by pretending to be them while playing. Ralph has basically the same idea; he wants to have fun, which to a child would mean playing a game because â€Å"Children’s sole intention was to play.†(Talon), and since the children are very isolated from the rest of society (and the grownups), there is nobody to stop them from doing whatever they want. Although starting fresh may seem like a good thing to many people,Show MoreRelatedLord Of The Flies By William Golding869 Words   |  4 PagesLord of the Flies Psychology Sometimes people wear fake personas like a cloak over their shoulders, used to hide what is really underneath. This harsh reality is witnessed in William Golding’s classic Lord of the Flies, a novel that is famous for not only its sickening plot, but also for the emotional breakdowns all of its characters experience. These issues are akin to those shown in certain real-world psychological experiments. A summary of Golding’s Lord of the Flies, combined with the evidenceRead MoreThe Lord Of The Flies By William Golding1347 Words   |  6 Pages The theme of The Lord of the Flies, by William Golding, is the reason society is flawed is because people are flawed. Although Piggy is knowledgeable, he has many flaws including his laziness and physical inabilities. Ralph is an authority seeker. He sets rules and laws, yet does little to enforce them. Ralph wants to be the ruler, without doing the work to enforce his laws. Jack is persistent. He is rude, harsh and violent in or der to get what he wants. He wants to be supreme. Piggy’s flaws areRead MoreLord Of The Flies By William Golding1123 Words   |  5 PagesIn the novel Lord of The Flies by William Golding, the characters Ralph, Piggy, and Jack represent important World War II leaders Franklin Roosevelt, Adolf Hitler, and Winston Churchill. Golding, who had served in World War II, was well aware of the savagery created, and used it to base his book on. Ralph represents Franklin Roosevelt , Jack represents Adolf Hitler, and Piggy represents Winston Churchill. Ralph being of the novel’s main protagonist is important in the outcome of the story becauseRead MoreThe Lord Of The Flies By William Golding1065 Words   |  5 PagesThe Lord of the Flies Essay The Lord of the Flies written by William Golding and published on September 17, 1954 is a story told about a group of stranded boys and their fight for survival against the wilderness and themselves. In this story many signs of symbolism are used by Golding to point out certain aspects of society that Golding thought strongly of. This story on first read may just seem to be a survival- esque piece of literature but, on a deeper look one can find Golding’s true motiveRead MoreLord of The Flies by William Golding619 Words   |  2 PagesGovernments are no different; they fight for power just like the rest of us do. They just do it on a much bigger scale. Qualities from Oligarchy, Totalitarianism, Democracy, Dictatorship, and Anarchy governments are used in several parts of Lord of The Flies that represent different characters and different situations. An Oligarchy is a small group of people having control of a country or organization. A Totalitarianism government is a form of government that permits no individual freedom and thatRead MoreThe Lord of the Flies by William Golding1306 Words   |  5 PagesIn The Lord of the Flies, William Golding creates a microcosm that appears to be a utopia after he discharged from the British Royal Navy following World War II. After an emergency landing, Golding places a diverse group of boys on the island that soon turns out to be anything but utopia. The island the boys are on turns out to be an allegorical dystopia with inadequate conditions (Bryfonski 22). The boys reject all lessons they learned from their prior British society, and they turn towards theirRead MoreLord of the Flies by William Golding932 Words   |  4 Pagesdiscussing two particular themes from a novel called Lord of the Flies by William Golding. Lord of the Flies was written in 1954 after World War II. Ruler of the Flies is a purposeful anecdote about something that many readers can’t really describe. Individuals cant choose precisely what. Its either about the inalienable underhanded of man, or mental battle, or religion, or personal inclination, or the creators emotions on war; however William Golding was in the Navy throughout World War II, or perhapsRead MoreLord Of The Flies By William Golding1383 Words   |  6 PagesAccording to Lord of the Flies is still a Blueprint for Savagery by Eleanor Learmonth and Jenny Tabakoff, the words â€Å"I’m afraid. Of us† first appeared in Golding’s novel 60 years ago. Lord of the Flies by William Golding follows a group of schoolboys trapped on an island after a plane crash during a world war. At the beginning, they celebrate as the y have total autonomy as there are no adults around. They attempt to establish a civilization but when order collapses, they go on a journey from civilizationRead MoreLord of the Flies, by William Golding1055 Words   |  5 Pages In William Goldings Lord of the Flies a group of English school boys crash land onto an uninhabited island somewhere in the Mid Atlantic ocean. Ralph, the protagonist and also the elected leader, tries to maintain peace and avoid any calamity on the island. However, Jack is neither willing to contribute nor listen because he is jealous of Ralph and has a sickening obsession with killing boars. Ralph has some good traits that help him maintain peace and balance for a period of time. He is charismaticRead MoreLord Of The Flies By William Golding Essay1475 Words   |  6 Pages Outline Introduction Short intro for Lord of the Flies Short intro on Gangs The bullying and group mentality demonstrated in gangs has resemblances to the characters in Lord of the Flies. II. Bullying/Group mentality Gangs Drugs/Loyalty B. Lord of the flies Jack kills the pig/Jack and Ralph fight III. Effects B. Lord of the flies Jack killing the pig aftermath Violence IV. Conclusion Gangs are considered a group of people that have a common link together

An Project On Investigative Journalism - 1025 Words

Methodology My proposal focuses on a particular set of cultural practices, organizations, productions, and identities, such as those mobilized by the performance of investigative journalism in Chile in a post-authoritarian moment. I am particularly acknowledging culture’s conception as a process and a set of practices and not a collection of things (Hall, cited by Rose, 2016: 2), constituted by â€Å"interworked systems of construable signs† by which culture is actually a context within which â€Å"social events, behaviors, institutions, or processes† can be intelligible, â€Å"thickly described†, and not an outcome of some measurable causes (Geertz, 2008: 36). In this vein, this proposal recognizes Martà ­n Barbero’s perspective in which popular and†¦show more content†¦That is, this project focuses on the culture specific, from the view of its players, because â€Å"people describe their world not as it is but as they make sense of it† (Babbi e, 2013). Admitting that this inductive bottom-up strategy reduces its comparative potential (Hanitzsch, 2007) and that cultural analysis is intrinsically incomplete (Geertz, 2008), it rather gains from developing conceptualizations in a specific political, economic, and cultural context. The proposal’s aim is making sense of what historically has happened in the field of Chilean investigative journalism and better understand the features of this particular experience. Doing so, it contributes to expand a research field heavily based upon Western literature, theories, and cultural frameworks (mainly US and Anglo-Saxon) that comparative perspectives are not fully addressing particular historical experiences, geographical dimensions, or cultural features (Hanitzsch, 2007; Waisbord Mellado, 2014). By understanding culture as a set of entangled meanings, this proposal advocates for what Geertz calls an interpretive effort in search of meanings rather than an experimental science looking for laws (Geertz, 2008). I borrow the concept of thick description applied to ethnography (Geertz, 2008) and adapt it to this methodological proposal asShow MoreRelatedInvestigative Journalism Specialization Essay554 Words   |  3 PagesI was working for six months on my thesis research, a journalistic investigation entitled â€Å"The Other Side of Ecomafia †. It was my first experience as an investigative reporter, but I immediately realized that it would not be the last. Indeed, the problems my land was going through in those years awakened a passion for investigative journalism in me. The thesis has been an exciting challenge. 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While numbers have played a role in journalism as well, journalists have constantly downplayed their importance in making up the professional skillset, which leads to a difficulty in presenting numerical data responsibly and accurately (Maier 2002). A noteworthy is the subfield of computer-assisted reporting, which focuses on examining quantitative data through a journalistic lens. Over the past severalRead MoreThe Field Of The Investigative Journalism1508 Words   |  7 Pagesalso triggered transformations in other fields upon which journalism has an impact. As it is performed, the journalistic field tends to reinforce the economic (commercial) field instead of the pure one. Following Bourdieu, the journalistic field was settled during the 19th Century through the opposition between the sensationalist newspapers and the analytical or serious newspapers (p. 4). Additionally, the article is helpful for my final project because it sketches ways to measure the autonomy of theRead MoreThe Top Ten Most Twitter1474 Words   |  6 PagesMason, Hofman, Watts, 2011). Automated journalism is an important way technology will change reporting. Algorithms have been able to automatically produce news from structured data. Currently, algorithms can generate news for earthquake alerts, company earnings reports, and crime reporting. The Los Angeles Times used an algorithm to provide comprehensive coverage of homicides and not just focus on sensational cases. Another Los Angeles Time project, Mapping L.A., uses algorithms to automate newsRead MoreEssay On Investigative Journalism1366 Words   |  6 Pageseso es lo que define tu capacidad de grandeza Eduardo Galeano (interviewed by Faà ºndez, 2002: 11) The narratives and the evidence about the status of IJ in Latin America are contradictory. For some, there is an increasing practice of this genre of journalism (Alves, 2005; Castillo, 2016; Joyce, Saldaà ±a, Schmitz Weiss, Alves, 2017) while for others, there is a relative declining of it (Dermota, 2002). These perceptions heavily depends on the chosen type of medium (newspapers, television, digital),Read MoreSomali An Analysis Of Violent Events And U.s. Covert Operations1004 Words   |  5 Pagesevents, event type, and fatalities from such events, as well as data on U.S. drone strikes in Somalia. Events and fatalities were analyzed using data from the Armed Conflict Location and Event Data (ACLED) Project, and drone strikes were analyzed using data from The Bureau of Investigative Journalism. ACLED collects data for nine different types of events that are political in nature: a battle where the government takes back a territory from insurgents, a battle resulting in no change of territory, aRead MorePresident Obama Signs Lily Ledbetter Fair Pay Restoration Act1368 Words   |  6 Pagesto be in before. All of these acts and laws are gradual, however throughout time they increase to make a difference in someone s future. From the nineteenth century to the present women s rights has been a long journey, with the help of investigative journalism inequality between genders was exposed to help with fairness and help shape legislative change. Starting in the nineteenth century women’s rights was a very hushed subject, it wasn’t really talked about because everyone thought of womenRead MorePresident Obama Signs Lily Ledbetter Fair Pay Restoration Act1368 Words   |  6 Pagesto be in before. All of these acts and laws are gradual however throughout time they increase to make a difference in someone s future. From the nineteenth century to the present women s rights has been a long journey, with the help of investigative journalism inequality between genders was exposed to help with fairness and help shape legislative change. Starting in the nineteenth century women’s rights was a very hushed subject, it wasn’t really talked about because everyone thought of womenRead MoreMedia And Politics : A Brief Note On Media Politics2454 Words   |  10 Pagesand how they want to cover election news in a way that isn’t hindered by the input of politicians. This creates a more free and democratic media that isn’t mandated to give space to government officials for their political agendas. 3) Media and journalism has evolved immensely over the past decades and is characterized by its immediacy and convenience in availability. With the large volume of press outlets, along with the Internet and print media, there are several factors that filter and determine

A Biographical Review of the Glass Menagerie Free Essays

A Biographical Analysis of The Glass Menagerie and Tennessee Williams It’s apparent in the play and the life of Tennessee Williams that he was, in fact, writing about himself and his family when he wrote The Glass Menagerie. The Glass Menagerie was the first success of Tennessee Williams career. He says in the beginning of the play, †I give you truth in the pleasant disguise of illusion† (Williams 47). We will write a custom essay sample on A Biographical Review of the Glass Menagerie or any similar topic only for you Order Now The characters Tom, Laura, and Amanda are very much like Williams, his sister Rose, and his mother Edwina. We are able to see this when we look into Tennessee Williams’ life. Tom, the narrator, can be viewed as himself, Thomas Lanier Williams. There are many similarities between his life and his character Tom’s life. These similarities can be found in his actions, the actions in the life of his family. First we look at Tennessee Williams life, and how it is very identical to the life of the character Tom. â€Å"He is the narrator, an undisguised invention of the play. He takes whatever license with dramatic convention as is convenient to his purposes. I am the narrator of the play, and also a character in it. The other characters are my mother, Amanda, my sister, Laura. † (Williams 47). Tom is the narrator, and the narrator is the one who tells the story, we can justify that Tom resembles Tennessee Williams. This means we can also relate Amanda to Williams mother Edwina Williams and Laura as his sister, Rose Williams. Tennessee Williams dropped out of high school when his father asked him to leave school to work in a warehouse. In the play, Tom also dropped out of school to work in a shoe factory. Tom says,† Listen! You think I’m crazy about the warehouse! You think I’m in love with the Continental Shoemakers? You think I want to spend fifty-five years down there in that Celotex interior! With fluorescent tubes! Look! I’d rather somebody picked up a crowbar and battered out my brains than go back mornings! † (Williams 56). Both Williams and Tom blamed their families for their horrible jobs and the lives they lived. Williams loved poetry and was his way of escaping the thought of his terrible job and depressing life. Tom is also a poet in our play. Jim knew of my secret practice of retiring to a cabinet of the washroom to work on poems when business was slack in the warehouse. He called me Shakespeare. † (Williams 68). Both Tom and Williams wanted to get out of their real lives by playwright and poetry. Like Tom, Tennessee Williams left home to live in New Orleans when he was 28. Moreover, Tom is a little bit younger than this in the play. Tom leaves home in the end because it is holding him back from what he wants to do. â€Å"His nature is not remorseless, but to escape from a trap he has to act without pity. † (Williams 46). The father in The Glass Menagerie worked for a phone company who fell in love with distance. †He gave up the job with the telephone company and skipped the light fantastic of this town. † (Williams 47). Tennessee Williams’ father was a traveling salesman. Just like in The Glass Menagerie, Williams’ father was also not home as often as his family would’ve liked. While he was growing up, Tennessee Williams and his family moved into an apartment in St. Louis. The front door of their house was opening up to look at an alley. In the play, Tom describes to the audience where his family lives. He says, â€Å"The apartment faces an alley and is entered by a fire-escape, a structure whose name is a bit of accidental truth, for all of these huge buildings are always burning with the slow and implacable fires of human desperation. â€Å"(Williams 46). Also, Tennessee Williams eventually spent some time at Washington University in St. Louis but ended up going to the University of Iowa instead. In The Glass Menagerie, Tom’s mother Amanda says to him, â€Å"a night-school course in accounting at Washington-U! Just think what a wonderful thing that would be for you son. † (Williams 62). We can see how Tennessee Williams didn’t want to remain in St. Louis University to attend school. Tennessee Williams and his sister were very close. him around like a ghost through his life and his art because she was not all there with him. However, he loved her very much, like Tom in The Glass Menagerie loves his sister Amanda. Tom says to his mother, â€Å"Laura seems all those things to you and me because she’s ours and we love her. We don t even notice she’s crippled anymore. † (Williams 66). It is also true that the Character Laura in The Glass Menagerie is very much like Williams’ sister Rose. She was diagnosed clinically insane in 1938 after he graduated from the University of Iowa. It’s obvious that Laura seems very strange sometimes. Tom say’s â€Å"Laura is very different from other girls. Through the eyes of strangers, she’s terribly shy, and lives in a world of her own and those things maker her seem a little peculiar to people outside the house. † (Williams 66). Rose spent almost all of her life in sanitariums. Edwina tried to find Rose a mate by sending her to Business College, but failed her first assignment and never continued. Amanda says to Laura, â€Å"No dear, you go in the front room and study your typewriter chart. Or practice your shorthand a little. Stay fresh and pretty! It’s almost time for our gentlemen callers to start arriving. (Williams 50). Amanda had also sent Laura to business school. In the play, Laura cracks under pressure and the scrutiny of her typewriting teacher and does not get a job to support her self. In Amanda and in Rose Williams’ life there was a gentleman caller in particular for Rose/Laura, who opened them up but never came back. â€Å"We are going to have one. What? A gentleman caller! Do you realize that he’s the first young man we’ve introduced to your sister? It’s terrible, dreadful, disgraceful that poor little sister has never received a single gentleman caller! † (Williams 64). Both in our play and also for the real Rose Williams, hopes were restrained on this young man whose characters referred to as Jim in The Glass Menagerie. Jim mistakes Laura’s absence of school for her sickness as Blue Roses and ends up referring to her as this through high school. This can also provide evidence that Laura is Rose Williams. In the start of The Glass Menagerie, Tennessee Williams says this about Laura. A childhood illness has left her crippled exquisitely fragile. † (Williams 46). Rose was more mentally inept instead of having bad leg like Laura. However, they are both defected fragile young women who were abandoned by their fathers, gentlemen callers, and brothers in the end. Williams and his mother didn’t get along much an d says this of her, â€Å"A little woman of great but confused vitality clinging frantically to another time and place certainly she has endurance and a kind of heroism, and though her foolishness makes her unwittingly cruel at times, there is great tenderness in her slight person. (Williams 46). This identifies description of what Edwina Williams was like. She obviously had many bad experiences with Tennessee Williams’ father that made her sad and difficult for Williams. Furthermore even though they didn’t get along, Williams loved his mother very much. His mother raised Williams almost entirely herself. She was domineering of him and very sheltering. Proof can be found during the exchange at the dinner table Amanda says to Tom â€Å"So chew your food and give your salivary glands a chance to function! You re not excused from the table. You smoke too much. † (Williams 48). There are many instances where it is shown that, like in real life, the mother and son have a difficult time with each other. Tom is very impatient of his mother but later says, â€Å"now that we cannot hear the mothers speech, her silliness is gone and she has dignity and tragic beauty. † (Williams 88). This evidence proves that, in the end, Williams loved his mother very much In the end of the play Tom says †Oh Laura, Laura, I tried to leave you behind me, but I am more faithful than I intended to be! I reach for a cigarette, I cross the street, I run into the movies or a bar, I buy a drink, and I speak to the nearest stranger anything that can blow your candles out! For nowadays the world is lit by lightning! Blow out your candles, Laura and so good-bye. â€Å"(Williams 88). Tennessee Williams’ literary work was entirely in recognition and memoir to his sister, his family, and his life. Works Cited Rusinko, Susan. â€Å"Biography Of Tennessee Williams. † Critical Insights: Tennessee Williams. 8-13. n. p. : Salem Press, 2010. Literary Reference Center. Web. 6 Nov. 2012. Williams, Tennessee. The Glass Menagerie. New York: New Directions, 1999. Print. How to cite A Biographical Review of the Glass Menagerie, Essay examples

Supply Chain Management at Nike Samples †MyAssignmenthelp.com

Question: Discuss about the Supply Chain Management at Nike. Answer: Introduction Supply chains can be relatively challenging to get manage, varying in the complexity, relying on the size and type of business and various products manufactured. Effective supply chain management is quite essential for organizations, as the network of the interlinked companies should be smoothly liaised (Christopher, 2004). The aim is to offer the products and services to the customers in the professional, and cost-effective manner. The critical element of the supply chain management includes planning, developing, product manufacturing as well as delivering the products and services (Christopher, 2004). This report will discuss Nike, which is the multinational company involved in the production of footwear and apparel. Key flows in supply chain Effectiveness of products flow Nike product flow includes the Nike design of their products. Later design provides factory, which is involved in the production of the press and sews, cut, package and sole. Nike also makes use of Hyper-fuse technology that consists of the heat and pressure involved while manufacturing footwear, and concern towards a reduction in cost and reduction of lead-time (Christopher, 2004). The factory also follows the Nike standard, along with local supply as well as China Importing supply. Product flow also involves manufacturing countries and importing countries, along with distribution centre. Next is a port, which includes unloading of material from the ship, checking of goods and loading back in the truck (Christopher, 2004). Next is a warehouse, which consists of the process of unloading of goods, checking of goods, inbound that involve scanning and labelling of goods, put away the products, and finally outbound. From the warehouse, goods are sent to whole sellers and at retail stores (Christopher, 2004). Information flow Nike information flow includes the self-research, new design of the products, factory settings that produce new design items. Suppliers are also connected with factory through material sustainability index system. Factory and port of the company are connected with distribution centre (Peter, 2010). The distribution centre is connected with ACFC that look after demand and trends. Port is connected with Geodis Wilson ISC Client 2000 for informing about the product arrival. Geodis Wilson is combined with stores for truck brooking and calculating the delivery timeline (Liu Jiang, 2011). Geodis Wilson ensures unloading of discrepancy report, store request, outbound, delivery timeline. Stores connect with ACFC for store request, and for selling reports. Customers also require to access ACFC, and they provide feedback to stores, where else stores offer them public announcements (Liu Jiang, 2011). Cash flow The aim of the foreign currency hedging activities of the company is mainly to protect an organization from the risk, which gradual cash flows outcomes through the transaction of the overseas currencies, covering the cost of the product, revenues, administrative and selling expenses, along with investment made in American dollar-denominated for the securities of sale debt as well as payment linked with the interconnected company transactions, that might get adversely impacted through exchange rate change (Liu Jiang, 2011). Its the Nike policy to make use of the derivatives for minimizing the overseas exchange risks, where strategies of internal netting cannot be employed in an efficient way (Liu Jiang, 2011). The organization assesses the options effectiveness based over the complete cash flows methods as well as total record changes in the fair value of the option with the various other comprehensive assets income towards the degree of its effectiveness (Liu Jiang, 2011). Return flow Nike has attained the average invested assets that comes to around 22.3%, which is referred as the average return on investment of the company (Liu Jiang, 2011). Recommendations for improving supply chain Advancement in the information technology, growing intensified competition in the present international markets, the introduction of the new items for the short life cycles, as well as increasing the customer expectations has profoundly contributed towards the new approach development of the supply chain management (Najdawi, Chung Salaheldin, 2008). Previously, raw materials were used to get procured, and the products were manufactured at single or more than one factories, then those products were shipped to warehouses to have an immediate shortage, and finally, it was shipped to customers or retailers (Najdawi, Chung Salaheldin, 2008). Therefore, it is recommended to minimize the cost and enhanced the service levels, and for that effective supply chain strategies should be considered at different supply chain levels of the company. It is recommended that Nike should follow system dynamics that mainly link with the problem solving within the living systems that bring people, businesses,, and machine together (Najdawi, Chung Salaheldin, 2008). It also connect the control and system theory to generate the insight in the behaviour of system dynamics and especially the casual relationships about international system performance and internal control (Najdawi, Chung Salaheldin, 2008). The Make process The critical purpose of the product control and plans, along with the various other manufacturing controls is to optimize the companys profit. Similar to the inventory control and management, this can be attained through making customers satisfied through promptly offering the products (Schrunder, Galletly Bicheno, 1994). The critical objectives related with the production planning and control is to establish the schedules and routes of the work that offer guarantee about the optimum use of materials, machines, and workers and to provide them with ways for making sure about the plant operations as per the plans. Conducting outsourcing for the different countries such as Japan, China, Indonesia, and Thailand is the Nikes planning as well as control strategy plan (Schrunder, Galletly Bicheno, 1994). Therefore, a right production planning and control supports the company in controlling the cost of production and the same also reduces the profits. The different tasks included in the scheduling, sequencing as well as loading of the supply chain management system of the Nike minimizes the engineering time of production cycle, and the same enhances the market share (Schrunder, Galletly Bicheno, 1994). The system of supply chain management, along with the right forecasting facilities, support the firm in shifting the focus towards the make to stock policy. It is analysed that inventories are appropriately managed with the help of proper control and planning all around the system that enables to have fast turnover entirely around the production chain, the carrying cost of inventory along with complete price of product is importantly reduced, and the same increases the entire profit (Schrunder, Galletly Bicheno, 1994). The scheduling approach of Nike is concerned with the corporate operations as well as supply chain coordination with both the retail and distribution operations. In the decision strategies are related to operations management, the purpose is to increase the use of resources (Verdaasdonk, 1999). Managers at Nike satisfy the aim through automation. The schedules of corporate office are also referred as standardized, where else schedules of supply chains are adjusted as per the market condition. Nike also applies the changes within the supply chain, relying on the demand of the market for the equipment, athletic footwear and apparel (Verdaasdonk Wouters, 2001). Nike also makes use of information systems, which supports in creating plans for production resources like material resource planning efficiently. The software makes use of managing the orders, supply and production, and the same leads towards the minimization of inventory all-around the supply chain and enhances the efficiency of production (Verdaasdonk Wouters, 2001). It is crucial in these cases to refer the information related to events happening within the supply chain. Like knowledge enables the manufacturers and suppliers as well as sellers to coordinate their actions to fulfil the foreseeable demand and that too at the low expected rate (Verdaasdonk Wouters, 2001). Managing the interconnected business network includes the packaging supply of both products and services through the raw material to the consumers as per the end user requirement. The management and planning of every activity cover up sourcing, production, and purchasing and logistics management (Hoyt, 2000). It also covers up collaboration and coordination with the partners with the help of channel that includes dealers, suppliers, and customers. The supply chain involves two crucial functions such as physical functions is visible as well as evident, in this materials are converted in the details and the same is later on transformed into the finished items (Lee Amaral, 2002). The primary purpose of the production control and plans, along with manufacturing controls is to optimize the companys profit. Similar to the inventory control and management, it can be attained through keeping the customers more satisfied through delivering the item.it is recommended that production planning and control should be established through schedules and routes of the work that provides grantee for optimum material use, workers and offer them with the assurance of operations of plant as per the plan (Reddy Reddy, 2001). Making process at Nike The supply chain forecasting Forecasting demand, as well as coordinating activities, are required for fulfilling the requirement of jobs. Organizations working within the international operations usually make use of sophisticated systems and software for forecasting demand, but it is analysed that small businesses can easily forecast the requirement of the supply chain by applying different techniques. The method involved in moving the averages as well as exponential smoothing often seek to move out the demand for permitting the seasonality in the outcome (Simchi-Levi, Kaminsky Simchi-Levi, 2003). Through the support of moving averages, one can quickly try to drop the previous sales figure as well as add the new figure, by making out the standard. For instance, for measuring the sales in four weeks, it is essential to add the weeks, then drop the sales and then finally divide the same by four. It is analysed that exponential smoothing is quite same as average, except the old information attaining the progressive less weight and attain new information for more weight (Simchi-Levi, Kaminsky Simchi-Levi, 2003). In the definitive trend, it is noted that the exponential smoothing and moving averages forecast can go behind the ongoing trend. A decision tree involved in the forecast methods is formed to depict the forecast method selection, and it profoundly assumed to propose to choose the best method of forecasting, as per the various information pattern. Decision tree forecast method supports in pre-selecting the alternative methods to forecast the future demand (Al-Mashari Zairi, 2000). At last, for choosing the right and adequate optional proposed through the decision tree, the retrospective analysis of information through the pre-selected method should be undertaken. It importantly determines the error measures for everyone, and the best one from it that fit with the information holds the low forecast error. It is essential that Nike should make use of RMSE, MSE as well as MAPE for undertaking the error analysis (Al-Mashari Zairi, 2000). Along with this, if the resources, as well as time, is available, it is highly recommended to same use of combined forecast holding various models as per the information pattern, and then analysing the right method for attaining the low error (Forrester, 1961). In this way, companies can go with the method evaluation by measuring the respective error, and then monitor the forecast by applying tracking signal (Forrester, 1958). It is analysed that the revenue of Nike has turned out to around $49.4 million that is low as compared to 2001 forecast. It is also noted that overestimating the demand of shoes as well as underestimating the demand of shoes has pushed Nike towards the reducing customer's satisfaction, market share as well as damage to the reputation of the company in the market (Soni, 2014). As per the perspective of the supply chain, it is recommended that the software should be applied that can deliver the right forecasting, a right picture of the organization complete supply chain system and efficient inventory management tools for minimizing the surplus inventory, enhancing the satisfaction of customers and reducing overproduction cost (Ferguson, 2017). Conclusion Supply chain is the integral part of the company, therefore, its important to ensure about its process and try to effectively undertake every step of it. References Al-Mashari, M, Zairi, M. (2000). Supply-Chain Re-engineering Using Enterprise Resource Planning (ERP) Systems: An Analsys of a SAP R/3 Implementation Case. International Journal of Physical Distribution and Logistics, 30(3-4), 296-313. Christopher, K. (2004). Nike Rebounds: How (and Why) Nike Recovered from Its Supply Chain Disaster.CIO Magazine Ferguson, E. (2017). Nike Inc. Operations Management: 10 Decisions, Productivity. Retrieved on 17th November 2017, from https://panmore.com/nike-inc-operations-management-10-decisions-areas-productivity Forrester, J. W. (1958). Industrial Dynamics: A Major Breakthrough for Decision Makers. Harvard Business Review, 36(4), 37-66. Forrester, J. W. (1961). Industrial Dynamics. Cambridge: MIT Press Hoyt, D. (2000). Lucent Technologies: Global Supply Chain Management. Graduate School of Business, Stanford University. Lee, H. Amaral, J. (2002). Continuous and Sustainable Improvement Through Supply Chain Performance Management. Stanford Global Supply Chain Management Forum SGSCMF-W1, October. Liu, S., Jiang, M. (2011). Providing Efficient Decision Support for Green Operations Management: An Integrated Perspective. INTECH. Najdawi, M. K., Chung, Q. B., Salaheldin, S. I. (2008). Expert systems for strategic planning in operations management: a framework for executive decisions. International Journal of Management and Decision Making, 9(3), 310-327. Peter, S. (2010). The Worlds Top Sports Brands. Forbes. Reddy, R, Reddy, S. (2001). Supply Chains to virtual Integration. McGraw-Hill. Schrunder, C. P., Galletly, J. E., Bicheno, J. R. (1994). A fuzzy, knowledge?based decision support tool for production operations management. Expert Systems, 11(1), 3-11. Simchi-Levi, D., Kaminsky, P., Simchi-Levi, E. (2003). Designing and Managing the Supply Chain, second edition. McGraw-Hill. Soni, P. (2014). An Overview of NIKEs Supply Chain and Manufacturing Strategies. Retrieved on 17th November 2017, from https://marketrealist.com/2014/12/overview-nikes-supply-chain-manufacturing-strategies/ Verdaasdonk, P. (1999). Defining an information structure to analyse resource spending changes of operations management decisions. Production Planning Control, 10(2), 162-174. Verdaasdonk, P., Wouters, M. (2001). A generic accounting model to support operations management decisions. Production Planning Control, 12(6), 605-620.